Product safety and Customer Satisfaction are among the top priorities that Gülsan Holding Companies approach with the utmost care. Producing safer and more sustainable products is handled with great sensitivity to fulfill our environmental responsibilities and to protect human health. We conduct regular evaluations of raw materials to ensure the safety of our products throughout their lifecycle. Customer satisfaction lies at the heart of our business processes, and we continuously pursue improvements by considering customer feedback.
Producing safer and more sustainable products is central to our commitment to protecting the environment and fulfilling our social responsibilities. Our priority is to reduce the environmental impact of our products while ensuring their safety throughout their entire life cycle. To achieve this, we regularly conduct safety assessments on the raw materials used in our products.
We take proactive measures to minimize risks by reducing the potential harm raw materials pose to both human health and the environment. We carefully select raw materials and production methods that align with safety standards for our products. We collaborate closely with our customers and suppliers to manage potential health, safety, and environmental risks. We provide customers with the necessary information for safe product usage and ensure full compliance with relevant legal regulations.
Safety requirements for applications involving our hygiene and medical products are continuously reviewed and updated. We evaluate the safety of both existing products and new designs, incorporating the latest safety standards. Additionally, we conduct annual customer satisfaction surveys to gather feedback, enabling us to improve our products and services continuously.
At Gülsan Holding, we consider customer satisfaction a top priority and strive to meet and exceed customer needs and expectations with excellence. To achieve this, we focus on fostering a customer-oriented culture, preventing negative experiences, and resolving complaints efficiently. All our processes are designed to align with our Customer Satisfaction Policy, aiming to exceed customer expectations.
We implement customer-focused approaches across all our companies and conduct awareness and training activities for our staff. Our Complaint Management System supports a solution-oriented approach, utilizing Customer Notification Channels and Feedback Cycles to ensure effective and professional service.